TB9 believes gaming should be enjoyable entertainment — not a burden. We provide a wide range of tools and resources to help you stay fully in control while playing on our platform.
Set deposit, betting, and loss limits according to your needs.
Take a break of 24 hours to 6 weeks whenever you need it.
Fully exclude yourself from the platform if needed.
The TB9 support team is here to help you at all times, 24/7.
At tb9, we do not simply provide a gaming platform — we also take responsibility for ensuring every player games in a healthy, controlled, and safe manner. Responsible gaming is not just a slogan; it is at the core of how tb9 operates and serves our loyal community of players across Malaysia.
Online gaming, including slots, Live Casino, bingo, and Sports Betting, is a form of entertainment that can bring fun and excitement when managed properly. However, like any other leisure activity, it requires balance and wise personal control. TB9 understands that some players may face challenges managing their gaming habits — and we want to ensure you always have the tools and support needed to stay in control.
The TB9 platform is purpose-built with multiple player protection mechanisms that you can activate directly through your account at any time. Whether you want to set a daily spending limit, take a temporary break, or apply for full self-exclusion — all options are available for you to use without unnecessary questions.
Remember: Gaming should be entertaining. If it starts to feel like a burden, pressure, or obligation — that is a sign you need a break or should seek help. TB9 is always here for you.
We also actively collaborate with relevant parties to ensure our platform cannot be accessed by individuals under 18 years of age. The integrated identity verification (KYC) process ensures that only eligible players can register and play at tb9. This is our unwavering commitment to protecting vulnerable individuals.
TB9 upholds several core principles in implementing our responsible gaming policy. These principles not only guide how we design our platform, but also shape our company culture from the inside out.
Answer these short questions honestly:
If you answered "yes" to any red or yellow question, consider using tb9's self-control tools or contacting our support team.
Need Immediate Help?
Contact the tb9 Team
TB9 live chat is available 24/7. Chat with our support agents confidentially and for free.
Tb9 Self-Control Tools
TB9 provides comprehensive self-control tools, designed specifically to help you manage your gaming experience in a smarter, more responsible way.
Set the maximum deposit amount you can make within a 24-hour, weekly, or monthly period. Once the limit is reached, the TB9 platform will automatically block additional deposits — no exceptions, no questions asked.
Set the maximum loss amount you are willing to accept before your gaming session is automatically stopped. This ensures you do not continue playing under emotional stress or duress after consecutive losses.
Set daily or weekly playtime limits. TB9 will send you a reminder when you are approaching your time limit, and automatically end your session once the limit is reached to prevent excessive play.
Choose a break period from 24 hours, 48 hours, one week, or up to 6 weeks. During the break, your account will be blocked from all betting activity. Account balance withdrawals can still be made during this period.
If you need a longer break, the self-exclusion option allows you to block access to your tb9 account for 6 months, 1 year, or permanently. This is a decision we fully respect without question.
Track your full history of gaming, deposits, withdrawals, and play sessions via the TB9 account dashboard. Awareness of your own gaming habits is the first step toward more responsible play.
How to Activate Self-Control Tools
All TB9 self-control tools can be easily activated through your account in just a few steps. No need to contact support for basic tools — everything is right at your fingertips.
Access your account via the tb9.vin website or the tb9 mobile app available for iOS and Android.
Click on your profile icon or username, then select the "Account Settings" or "Security & Limits" menu.
Find the "Responsible Gaming" or "Self-Control" section. You will see all available options.
Enter your desired limit value or select a break period. Stricter limit changes take effect immediately.
Confirm your changes. TB9 will send a confirmation email to your registered address as proof that the changes have been applied.
Tightened (lower) limits take effect immediately. Relaxed (higher) limits require a 7-day waiting period before taking effect — this is to protect you from impulsive decisions.
Self-control made easy from your phone
Download the TB9 app and enjoy direct access to all self-control tools from anywhere. Real-time notifications will remind you when you are approaching your set limits.
Download AppImportant Note
Signs of Problem Gaming
Identifying early warning signs is key to getting help in time. Honestly check whether you or a loved one is showing the following signs.
Continuing to play and increasing bets solely to recover money already lost, even as losses mount.
Using borrowed money, credit cards, or borrowing from family members and friends for wagering purposes.
Hiding gaming activity from a partner, family, or employer out of shame or fear of punishment.
Gaming begins to interfere with work, studies, family responsibilities, or social life to the point where performance and relationships are impacted.
Have tried multiple times to stop or cut back on gaming but failed, and keep returning to play despite promising not to.
Feeling restless, irritable, or low when not playing, and only feeling calm or happy while in the game.
If you recognise yourself in any of the signs above, this is not the time to feel ashamed or give up. It is time to take action. Contact the tb9 support team or use the self-control tools available in your account right now. Help is always there for you.
Self-Assessment Questionnaire
This brief questionnaire is adapted from internationally recognised problem gambling assessment tools. Answer honestly — there are no right or wrong answers, and this information is for your personal use only.
Have you ever felt the need to play with increasingly larger amounts of money to get the same level of excitement as before?
Have you ever tried to cut back or stop playing but failed despite resolving to do so?
Has gaming ever caused you to neglect work, studies, or other important responsibilities in your life?
Have you ever borrowed money or sold something to get funds for gaming?
Have your family members or friends ever expressed concern about your gaming habits?
Have you ever lied to a loved one about how much time or money you have spent on gaming?
Are you playing to escape from stress, anxiety, sadness, or personal problems?
If you answered "yes" 3 or more questions, we encourage you to reach out to the TB9 support team or use the self-exclusion tool in your account. Seeking help early is a sign of strength, not weakness.
In addition to TB9's internal support, there are several independent organisations in Malaysia that can help you or a loved one:
Malaysia's community welfare helpline providing counselling and referrals for a wide range of issues including addiction.
Psychiatry and Mental Health Units at Malaysian government hospitals provide free counselling services for addiction issues.
A peer support group for individuals struggling with gambling addiction. Regular meetings are held across Malaysia.
TB9 takes the protection of children and minors extremely seriously. Our platform is strictly intended for individuals aged 18 years and above only, with no exceptions whatsoever.
Parents and guardians are advised to use parental control software and ensure children do not have access to devices used to access the tb9 platform.
TB9 Protection Measures
Every player must submit a valid identity document before making their first deposit or withdrawal.
The TB9 registration system requires date of birth verification and automatically rejects applications from underage individuals.
The TB9 security team continuously monitors suspicious account activity and may request additional verification at any time.
Parents who discover their child is using tb9 can report it directly to our team for immediate action.
Registering an account using false information or another person's identity is a serious offence that may result in permanent account closure and legal action. TB9 has zero tolerance for identity fraud.
FAQ – Responsible Gaming
Answers to the most frequently asked questions by tb9 players regarding responsible gaming and self-control tools.
TB9 is more than just a gaming platform — we are a partner who genuinely cares about your well-being. With thousands of slot games, live casino, bingo and sports betting options, plus comprehensive self-control tools and 24/7 support, TB9 is the top choice for smart, responsible Malaysian players.